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CoServ Electric Delivery Area
1-866-PWR-4-TEX (1-866-797-4839)POWER TO CHOOSE
Oncor Electric Delivery Company LLC. is regulated by the Public Utility Commission of Texas (PUCT). The PUCT regulatory authority oversees competitive markets and compliance enforcement of statutes and rules.
CoServ Electric is a cooperative electric company that opted out of deregulation; therefore, they operate under different rules and regulations. For more information on Cooperatives, please visit the Public Utility Commission of Texas.
Oncor Electric and CoServ Electric operate under franchise agreements with the City of Plano for the use of the Public Right of Way.
In 2002, electric deregulation was adopted by the State of Texas. As a result, Oncor Electric Delivery handles transmission and distribution. They maintain the transmission wires, deliver the electricity to your home, and read the electric meters.
Billing for electricity distributed by Oncor is handled by Retail Electric Providers (REPs). Consumers can chose their own REP. A list of REPs is available at Power to Choose.
CoServ Electric handles both distribution and billing. Therefore, consumers in the CoServ service area are not able to select a different Retail Electric Provider (REP).
No. The City cannot advocate for you when it relates to billing disputes.
Street light outages or damaged streetlights can be reported directly through the links below.
If you are unable to locate the street light needing repair, please report the outage through FixIt Plano.
In case of a power outage, you must contact your provider directly. You can find the outage number for your provider on your electric bill.
Damaged equipment is the responsibility of the utility company; however, we can facilitate your request with the appropriate company. Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment.
Typical repair time is 7-14 days but could be longer depending on the issue. If there is a safety issue, such as a large exposed hole in the ground, measures will be taken to ensure the area remains safe until repairs can be completed.
The cables you see in your alley are temporary cables used by utility companies to prevent services from being interrupted to you and/or your neighbors while repairs are being made. It is not uncommon for temporary cables to remain unburied for a long period of time, depending on the work that is being done. Should the cables remain unburied for longer than 14 days, please report unburied cable through FixIt Plano so we can reach out to the appropriate company for an update. It is important you include the location of the wire as well as a picture of the cables end point.
Please report trees growing around or near power lines located in the city right of way through FixIt Plano . It is important you include the location and picture of the overgrown trees in order for us to determine responsibility.
For detailed information on tree trimming near power lines, please visit All About Trees and Power Lines, a publication of the Public Utility Commission of Texas.